FAQs

A few of the questions we're often asked

  • What is CAT5 cable?

    Short for Category 5, network cabling that consists of four twisted pairs of copper wire terminated by RJ45 connectors. Cat-5 cabling supports frequencies up to 100 MHz and speeds up to 1000 Mbps. It can be used for ATM, token ring, 1000Base-T, 100Base-T, and 10Base-T networking.

    Computers hooked up to LANs are connected using Cat-5 cables, so if you’re on a LAN, most likely the cable running out of the back of your PC is Category 5.

  • What is the difference between CAT5 & CAT6?

    This cable is everything of CAT-5 with better signal to noise ratio. Supports puto 250 MHz of refresh and is good (required) for Gigabyte Ethernet implementations.

    Both the cables can transfer data to a distance of 100 meters on point ot point context i.e. without any external amplification. CAT-6 is designed for backward compatibility and hence can be used in all ethernetworks. CAT-5 suffers performance losses if interfaced with Gigabyte ethernetworks, though it works. Short distances may be okay. Coming to the patch cable, both can be used. Patch cable is last piece of connection from wall wiring to the hubs and switches.

  • How long will it take you to attend to our fault?

    Ofcom dictates that we should attend a fault within sixteen hours. The industry average is eight hours and our average response time is four hours. We will attempt to have an engineer on site as soon as possible and will work remotely on the fault if possible whilst travelling.

  • When we move office can we leave the BT work to you?

    The answer is yes. We have contacts within BT and all of the other carriers that we use that will allow us to talk to one person that we have established a relationship with over several years. We tend to find it is easier for us and the customer if we take care of the line installation and shifts.

  • Can we purchase a system over a period of time?

    Yes. We have several options available to all potential and existing customers. You can either lease over a period of time, hire purchase or purchase outright.

  • Is it possible to have more than one 0800 number?

    A non-geographic number can be attached to any landline. You can also have more than one number attached to the same line.

  • Can I have a number in another town even though I am not based there?

    Yes, if you would like to provide say county wide presence this works very well.

  • What is a DDI?

    A DDI is a number which is attached to your isdn telephone line. This is a fictional number. If you have two channels of ISDN you can make or receive two calls at the same time. You could have a range of 50 numbers attached to the ISDN ie 243600-243649. You would be able to point these numbers at different handsets on your system for incoming calls but you would still only be able to have two concurrent calls in action. To enable more concurrent calls you would have to add a further two channels of ISDN.

  • Can we have the bit that says press 1 for sales, 2 for service?

    This is known as an auto attendant or IVR. These can be good fun to set up due to the fact that they are either very easy with two options or extremely complex with different levels and menus.

    They are available on all systems sometimes as standard, sometimes at a cost depending on your choice of manufacturer.

  • Can I forward my calls from the office to my mobile?

    Most systems are capable of achieving this task. Some manufacturers make it easier than others and it is always faster using isdn lines.

  • What is ISDN?

    Integrated Services Digital Network (ISDN) is a circuit-switched telephone network system, designed to allow digital transmission of voice and data over ordinary telephone copper wires, resulting in better quality and higher speeds than that available with the PSTN system. More broadly, ISDN is a set of protocols for establishing and breaking circuit switched connections, and for advanced call features for the user.

  • Can we have music on Hold?

    Yes all systems can handle music on hold.

    This is a rapidly changing market. We have moved on from the plinkety plonk of greensleeves and Cormorant are now able to produce tailored music on hold in under 24 hours. Please refer to the music on hold section under products.

  • How do I set the date/time on the Panasonic KXTD?
    1. Press Program on Operator Extension
    2. Dial * # and password (default 1234)
    3. Press 000
    4. Press SP-Phone
    5. Enter date
    6. Press FWD/DND
    7. Enter Month by Pressing Auto Answer / Mute Button
    8. Press FWD/DND
    9. Enter year
    10. Press FWD/DND
    11. Enter Day of Week by Pressing Auto Answer / Mute Button
  • How do I set the date/time on the Samsung DCS?
    1. Press TRSF
    2. Dial 200
    3. Enter Passcode (1234)
    4. Press Vol Up once
    5. Press Speaker
    6. Dial 505
    7. Enter Date in Format WMMDDYY (W = 1 Monday, 2 Tuesday, 3 Wednesday, etc.)(MM = 01 Jan, 02 Feb, 03 Mar, etc)(DD = Date)(YY = Year)
    8. Enter Time in Format HHMM
    9. Press TRSF to store and exit

    Can be programmed from any keyphone with an LCD Screen.

  • How do I set the station name on the Samsung DCS range?
    1. Press TRSF
    2. Dial 200
    3. Enter Passcode (1234)
    4. Press Vol Up once
    5. Press Speaker
    6. Dial 104
    7. Dial Extension Number (201,202,etc)
    8. Enter Station Name Using Table data below
      Count 1 2 3 4 5
      Dial 0 Q Z . ) 0
      Dial 1 SPACE ? , ! 1
      Dial 2 A B C @ 2
      Dial 3 D E F # 3
      Dial 4 G H I $ 4
      Dial 5 J K L % 5
      Dial 6 M N O ^ 6
      Dial 7 P R S & 7
      Dial 8 T U V * 8
      Dial 9 W X Y ( 9
      Dial * : = [ ] *
    9. Press TRSF to store and exit
  • How do I set the system speed dial name on the Samsung DCS range?
    1. Press TRSF
    2. Dial 200
    3. Enter Passcode (1234)
    4. Press Vol Up once
    5. Press Speaker
    6. Dial 706
    7. Dial Extension Number (500,501,etc)
    8. Enter Speed Dial Name Using Table data above
    9. Press TRSF to store and exit Or Press Right Soft Key to Return to Step 7.
  • How do I set the system speed dial on the Samsung DCS range?
    1. Press TRSF
    2. Dial 200
    3. Enter Passcode (1234)
    4. Press Vol Up once
    5. Press Speaker
    6. Dial 705
    7. Dial Speed Dial Address (500,501,etc)
    8. Enter Line Access Number (9)
    9. Enter Telephone Number (01**********)
    10. Press TRSF to store and exit Or Press Right Soft Key to Return to Step 7
  • How do I set the Hotel Wake Up Call on the Samsung DCS range?

    To set alarm for midnight enter 2400 not 0000 This procedure set the alarm on a ONCE ONLY basis.

    1. Lift Handset and Dial 18
    2. Enter the alarm time in 24 hour format (eg 0730 for 7:30am / 1430 for 2:30pm)
    3. Replace Handset

    Note: To set alarm for midnight enter 2400 not 0000.

    This procedure sets the alarm on a ONCE ONLY basis.